Delivery & Returns

A little care goes into every parcel. If something isn’t right, get in touch, we want to help.

Delivery

We ship Australia-wide from Perth, Western Australia. International delivery is not currently available.

Standard delivery is $11 and express delivery is $15. Standard delivery is free for orders of $100 or more. Your delivery options and final shipping cost are shown at checkout.

We carefully pack our candles to help them arrive safe and sound. Once your order has been dispatched, you’ll receive a shipping confirmation with tracking information. Delivery times vary by destination and service. Express delivery relates to the delivery service and does not guarantee immediate dispatch.

If your parcel arrives damaged, contact hello@houseofmisssparkle.com with your order number and photos of the product and packaging where possible. Keep the packaging until we have helped you resolve the issue.

30-day change-of-mind returns

Changed your mind, or decided the scent isn’t for you? Contact us within 30 days of purchase to arrange a return.

The candle must be unused and unlit.
It must be in its original packaging, with the product and packaging in good condition.
Please contact us before sending your return so we can provide the return instructions.

These conditions apply only to change-of-mind returns. They do not apply to claims for faulty products under the Australian Consumer Law.

One-year warranty for manufacturing faults

We offer a one-year warranty from the date of purchase for manufacturing faults. If your product has a confirmed manufacturing fault, we’ll replace it at no cost under this warranty. This replacement promise is additional to your rights under the Australian Consumer Law.

The warranty does not cover damage caused by the customer, accidental breakage, misuse, improper storage or failure to follow the candle’s care and safety instructions. It also does not cover normal wear or the normal consumption of wax and wick as the candle burns. Burning your candle does not automatically exclude a claim if a manufacturing fault becomes apparent during proper use.

To make a claim, email hello@houseofmisssparkle.com with your order number or other proof of purchase, a description of the issue and photos where possible. We’ll assess the issue and explain the next steps. Please stop using a candle that appears faulty or unsafe.

For a confirmed manufacturing fault, we’ll cover reasonable return and replacement delivery costs. If we ask you to arrange return postage, keep your receipt so we can reimburse the reasonable cost. Please contact us before incurring return costs.

Your Australian Consumer Law rights

The benefits of our warranty are in addition to other rights and remedies available under Australian law. Your consumer guarantee rights may continue after the one-year warranty ends. The 30-day change-of-mind period and the unused and unlit conditions do not limit those rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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